EVARA SHIPPING POLICY

Effective Date: 15 September 2026

At EVARA, every order is more than a purchase. It is a piece of original art transformed into a thoughtful product and sent to someone who matters. We take care to ensure that your EVARA order reaches you safely, beautifully packaged and within the promised delivery timeline.

1. WHERE WE DELIVER

EVARA currently ships across India, subject to serviceability of the delivery location by our logistics partners. At checkout, delivery availability and applicable shipping charges will be calculated based on your delivery address, order size and shipping method. For corporate, bulk or special orders, shipping arrangements may be discussed separately.

2. ORDER PROCESSING

Orders are processed after successful payment and order confirmation.

Ready-to-ship products

Orders for products that are in stock are generally processed within 2–5 business days.

Made-to-order products

Certain EVARA products may be produced specifically after an order is placed. The product page will mention the applicable production timeline.

Customised, bulk & corporate orders

Customised, bulk and corporate orders may require additional production, artwork approval, packaging and dispatch time. Where a specific delivery timeline is mentioned on the product page or quotation, that timeline will apply. For example, products specified as “delivery within 2 - 3 weeks” will be scheduled from the date of order confirmation, payment and receipt of all required approvals/content.

3. DELIVERY TIMELINES

Once your order has been dispatched, the estimated delivery time will depend on the destination and logistics partner. As a general guide:

• Metro & major cities: approximately 14 - 21 business days
• Other locations: approximately 14 - 21 business days
• Remote or difficult-to-service locations: additional time may be required

These are indicative timelines and not guaranteed delivery dates. Festive periods, public holidays, extreme weather, natural events, transport disruptions, strikes, government restrictions, courier delays and other circumstances beyond EVARA's reasonable control may affect delivery timelines. Where a specific delivery commitment has been communicated for your order, that commitment will take precedence, subject to applicable law and force majeure circumstances.

4. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed at checkout or communicated separately for bulk and corporate orders. Shipping charges may vary depending on:

• Delivery location
• Package size and weight
• Number of products
• Shipping method
• Special handling or packaging requirements

Applicable taxes and other mandatory charges will be communicated as required.

For corporate and bulk orders, shipping may be calculated separately and included in the quotation.

5. ORDER TRACKING

Once your order has been dispatched, EVARA may provide a tracking number or tracking link, where available through our logistics partner.

Tracking information may take some time to become active after dispatch.

If you have not received your order within the expected delivery window, please contact us with your Order ID and registered contact details.

6. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Complete delivery address
• PIN code
• Valid mobile number
• Email address, where applicable

EVARA cannot be held responsible for delays, failed deliveries or additional charges arising from incorrect or incomplete information provided by the customer.

If an order is returned to EVARA because of an incorrect address, repeated delivery failure or non-acceptance by the recipient, additional shipping charges may apply for re-dispatch.

7. DAMAGED PACKAGES

We package EVARA products carefully, particularly products involving artwork, ceramics, framed pieces or other fragile materials. If your package appears visibly damaged or tampered with at the time of delivery:

1. Please photograph the package before opening it, wherever possible.
2. Record an unboxing video where practical.
3. Check the product immediately.
4. Contact EVARA within 48 hours of delivery with your Order ID and photographs/videos of the package and product.

This will help us investigate the matter with our logistics partner and determine the appropriate resolution.

8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive:

• A damaged product
• A defective product
• The wrong product
• A product materially different from what was ordered

please contact us within 48 hours of delivery. Please provide:

• Order ID
• Photographs of the product
• Photographs of the packaging
• A short video, where relevant
• A brief description of the issue

Our team will review the request and, where the issue is attributable to EVARA or its fulfilment/logistics process, arrange an appropriate resolution in accordance with our Cancellation, Return & Refund Policy.

9. CUSTOMISED & CORPORATE ORDERS

Customised products, personalised gifts, specially produced merchandise, bulk orders and corporate gifting orders may follow different production and shipping schedules.

Before production begins, EVARA may confirm:

• Quantity
• Artwork/design
• Personalisation details
• Packaging
• Delivery address(es)
• Delivery timeline
• Shipping charges
• Payment terms

Once production has commenced, cancellation or modification may not be possible except as permitted under the applicable order terms and law.

10. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains products with different processing or production timelines, EVARA may ship the products together or in separate shipments. If products are shipped separately, the customer may receive more than one tracking update. Additional shipping charges will not be imposed merely because EVARA chooses to split an order, unless separately agreed for customised, bulk or corporate orders.

11. DELIVERY DELAYS

EVARA works with third-party logistics partners and cannot guarantee the exact delivery date in every circumstance. We will, however, make reasonable efforts to assist customers in resolving delivery delays. Delays caused by circumstances beyond reasonable control including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, public emergencies or other force majeure events may result in revised delivery timelines.

Nothing in this section limits any consumer rights available under applicable law. The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide relevant delivery/shipment information and address specified consumer remedies relating to defective goods, non-conformity and certain late-delivery situations, subject to applicable exceptions such as force majeure. (Consumer Affairs)

12. INTERNATIONAL SHIPPING

At present, EVARA primarily serves customers within India.

International shipping, where offered for a particular product or order, will be subject to separate shipping charges, delivery timelines, customs requirements, duties and applicable regulations. Such details will be communicated before confirmation of the order.

13. SHIPPING & REFUND

Shipping charges are generally non-refundable, except where the return, replacement or refund arises from an error, defect, damage or other issue attributable to EVARA, or where otherwise required by applicable law.

For complete information, please refer to our Cancellation, Return & Refund Policy.

14. CONTACT US

For questions regarding your shipment, delivery status or a damaged/incorrect order, please contact:

EVARA – Art of Gifting to Create Impact
Email: admin@evara-store.com
WhatsApp: +91-8519899332
Address: Kirlampudi, Chinna Waltair, Visakhapatnam - 530017

Please mention your Order ID in all communication regarding an existing order.

OUR PROMISE

At EVARA, we don't want your gift to simply arrive. We want it to arrive beautifully.

From the artist's original creation to the final product, packaging and delivery, every step is part of the experience.

Gift beautifully. Gift meaningfully. Gift with purpose.