EVARA CANCELLATION, RETURN & REFUND POLICY

Effective Date: 15 September 2026

At EVARA, we want every purchase to be a joyful experience.

Because our products may include artwork, limited collections and customized gifting, our cancellation and return terms vary depending on the nature of the order.

1. ORDER CANCELLATION

Standard Products

Orders for standard, non-customized products may be cancelled by contacting EVARA as soon as possible after placing the order. Cancellation requests will be accepted only if the order has not yet entered production, packing or dispatch. Once an order has been dispatched, it cannot ordinarily be cancelled.

Customised & Corporate Orders

Customised, personalised, bulk and corporate orders may be cancelled only before production begins. Once artwork approval, customisation or production has commenced, cancellation may not be possible. Any applicable cancellation charges will be communicated at the time of order confirmation.

2. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective or materially different, (though colours and designs may variy) from what was ordered, please contact us within 48 hours of delivery.

Please provide:

• Order number 
• Photographs of the package 
• Photographs/videos of the product 
• Description of the issue 

This helps us assess the issue quickly. Where the issue is attributable to EVARA or its fulfilment partners, we may offer:

• replacement; 
• repair, where appropriate; or 
• refund, 

depending on the nature of the issue and product availability.

3. WRONG PRODUCT

If you receive an item different from what you ordered, please contact us within 48 hours of delivery. After verification, EVARA will arrange an appropriate resolution.

4. RETURNS

Returns will generally be accepted only for products that are:

• damaged; 
• defective; 
• incorrect; or 
• materially different from the product ordered, 

subject to verification. Products must be returned in their original condition and packaging where a return is requested.

5. NON-RETURNABLE PRODUCTS

Unless required otherwise under applicable law, the following may not be eligible for return or cancellation:

• personalised products; 
• customised products; 
• specially produced corporate orders; 
• products made specifically to customer specifications; 
• used or damaged products caused after delivery; 
• products without their original packaging where such packaging is necessary for verification; and 
• products returned after the applicable return window. 

6. REFUNDS

Where a refund is approved, EVARA will initiate the refund through the original payment method wherever reasonably possible. The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution. For approved refund requests, EVARA will process the refund within the applicable period required under law and its payment-processing arrangements. Government guidance for e-commerce entities refers to processing accepted refund requests within a maximum period of 14 days. 

7. SHIPPING CHARGES

Shipping charges may be non-refundable unless the return or refund is due to:

• a defective product; 
• damage in transit; 
• an incorrect product being supplied; or 
• another issue attributable to EVARA. 

8. HOW TO REQUEST A CANCELLATION / RETURN

Please contact EVARA through:

WhatsApp: +91-8519899332
Email: admin@evara-store.com

Please mention your Order ID in all communications.